STORE POLICY

Shipping Policy

SHIPPING POLICY

I make, pack and send everything by myself. There will be times when I´m slower than I would like and I will occasionally make mistakes. I really appreciate your patience and kindness.

Domestic orders are usually delivered within 7 business days. International orders can take up to 15 business days.

Returns Policy

RETURNS POLICY

Returns are only accepted if I shipped the incorrect items. This only happens a couple of times a year, and I will do my best to ensure you are happy with replacements or refunds.

Payment Methods

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

FAQ'S

Shop openings

I open my online shop four to five times a year. All the information is given beforehand on Instagram
Shopping Cart

During my online shop openings, you can add items to your shopping cart. However, these items are not reserved until the transaction is complete. This means someone else may purchase them in the meantime. I understand this can be frustrating, but it’s how most websites work to ensure people don’t just fill up their carts and stop others from purchasing.
Pre-orders

I don’t accept pre-orders at the moment.
Commissions

I’m always happy to consider special projects and commissions. Please get in touch at ma@miguelapolinario.com Sold exclusively through my online shop.
Cafes and restaurants

I’m happy to work directly with small restaurants or cafes. Please get in touch at ma@miguelapolinario.com
Deliveries

Please refer to the Terms and Conditions or contact me directly at ma@miguelapolinario.com I’ll do my best to help with any issues you may be experiencing.
Care of my pottery

I use high-temperature glazes and stoneware clay for my pots. Each item is carefully handmade, making it more fragile than industrially-made pottery. I recommend you hand wash your ceramics to ensure longevity. All items are dishwasher-friendly.
Press and PR

Please contact me at ma@miguelapolinario.com
Visiting the studio

If you’re visiting Porto and wish to drop by the studio, please let me know via email, and I will do my best to accommodate you, although it’s not always possible as my studio is also my home.