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Shipping Policy


I make, pack and send everything by myself. There will be times when I´m slower than I would like and I will occasionally make mistakes. I really appreciate your patience and kindness. 

Domestic orders are usually delivered within 7 business days. International orders can take up to 15 business days.

Returns Policy


Returns are only accepted if I shipped the incorrect items. This only happens a couple of times a year, and I will do my best to ensure you are happy with replacements or refunds. 

Payment Methods


Credit / Debit Cards



  • Shop openings
    I open my online shop four to five times a year. All the information is given beforehand on Instagram
  • Shopping Cart
    During my online shop openings, you can add items to your shopping cart. However, these items are not reserved until the transaction is complete. This means someone else may purchase them in the meantime. I understand this can be frustrating, but it’s how most websites work to ensure people don’t just fill up their carts and stop others from purchasing.
  • Pre-orders
    I don’t accept pre-orders at the moment.
  • Commissions
    I’m always happy to consider special projects and commissions. Please get in touch at Sold exclusively through my online shop.
  • Cafes and restaurants
    I’m happy to work directly with small restaurants or cafes. Please get in touch at
  • Deliveries
    Please refer to the Terms and Conditions or contact me directly at I’ll do my best to help with any issues you may be experiencing.
  • Care of my pottery
    I use high-temperature glazes and stoneware clay for my pots. Each item is carefully handmade, making it more fragile than industrially-made pottery. I recommend you hand wash your ceramics to ensure longevity. All items are dishwasher-friendly.
  • Press and PR
    Please contact me at
  • Visiting the studio
    If you’re visiting Porto and wish to drop by the studio, please let me know via email, and I will do my best to accommodate you, although it’s not always possible as my studio is also my home.
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